We at Robinsons Retail Holdings, Inc. believe in working together for a sustainable future.
As our company grows, we want Filipino families and communities to grow with us. The RRHI 2017 Sustainability Report was crafted with the same spirit of accountability to our stakeholders that we have maintained through the years; with a deep understanding of their needs and interests, we are able to deliver services as a retailer of choice.
We believe the culture of sustainability is the inevitable step for greater accountability among corporations. Tech-savvy, socially aware, and environmentally conscious millennials will dominate the economy in the next decade, while companies will seek to reflect the significant values they communicate on how to prosper with ethics and integrity.
In 2017, we introduced the Environment, Social, and Governance (ESG) Framework into our long-term strategy. For this, we have formulated the RRHI Sustainability Framework guided by four key principles: Relationships with stakeholders, Reduced environmental impact, Holistic economic growth, and Integrity in management (RRHI).
To know more, download RRHI’s 2017 Sustainability Report here.
Robinsons Department Store launches first Go Lokal! store in Robinsons Place Manila
From left to right: Johnson Go, General Manager of Robinsons Department Store ; Rhodora Leaño, DTI Bureau of Domestic Trade Promotion Director; Rosvi Gaetos, DTI Assistant Secretary for Industry Promotion Group; Ramon Lopez, Secretary of the Department of Trade and Industry; Robina Gokongwei-Pe, President and COO of Robinsons Department Store; Mr. Irving Wu, Robinsons Malls Operations Director for Luzon; and Ms. Maricar Reyes, celebrity endorser of Robinsons Department Store
Robinsons Department Store, in partnership with the Department of Trade and Industry (DTI) opened the first Go Lokal! store in Robinsons Place Manila on March 24, 2017.
Robinsons Department Store, an affiliate of Robinsons Retail Holdings Inc., is the first mainstream outlet to launch Go Lokal!, a public-private collaboration between DTI and local retailer partners that aims to showcase modern and indigenous quality products crafted, designed, and created by innovative Philippine micro, small and medium enterprises (MSMEs).
The Go Lokal! program has been designed to serve as incubation, marketing, and branding platform for the best of Philippine MSMEs products including next generation One Town One Product (OTOP) offerings. This new market access platform via a design-led concept store is set to revolutionize the way hard-to-find and artisanal Filipino products are sold in the local market, and will bring together a specially-curated line-up that ranges from food, apparel, accessories, home décor, gadgets and gift items. They can be found in consumer-frequented locations as a mainstream distribution channel for world-class Filipino products while offering value for money for targeted consumers and tourists.
Trade Secretary Ramon Lopez said DTI is more than excited to open its first mainstream Go Lokal! store with Robinsons Department Store as its dynamic partner in this effort of maximizing market access and providing exposure to our MSMEs. “Go Lokal! is truly a vibrant model for MSME development and inclusive business. We are happy that committed partners like Robinsons have taken on this challenge. We look forward to opening more outlets in their malls and department stores across the country,” Sec. Lopez said.
Robina Gokongwei-Pe, President and COO of Robinsons Department Store, said that the program will benefit MSMEs because it’s a mainstream platform that brings them closer to a more diverse market and creates positive effects to the economy by encouraging entrepreneurship. “This partnership with DTI is Robinsons Department Store’s contribution to nation-building by providing our entrepreneurs an environment where they can be passionate about their businesses and prosper from their efforts, as we create opportunities for MSMEs to grow, succeed and make an impact to the retail industry,” said Gokongwei-Pe.
Johnson Go, General Manager of Robinsons Department Store, said that Go Lokal! is Robinsons Department Store’s way of supporting Filipino entrepreneurs into their initial foray into more mainstream markets by making them more accessible to both local and foreign consumers. “The diverse product line of Go Lokal! brings together the best products that the Philippines has to offer which are world-class locally-made quality products by our MSMEs,” said Go.
The DTI Secretary also said that aside from providing market access for MSME products, the Go Lokal! program is a platform for new entrepreneurs to test the marketability of their products without the fear of losing rental and commercial costs because their experience is free of charge.
Portion of Go Lokal! revenues will go to the various corporate social responsibility (CSR) projects of Robinsons Department Store including the government’s drug rehabilitation program.
Gokongwei Group of Companies backs
Negosyo para sa Kapayapaan sa Sulu
Supports local coffee and housing development projects
NEGOSYO PARA SA KAPAYAPAAN SA SULU: President Rodrigo Duterte led the Christmas Townhall last Dec. 19, which launched the project, Negosyo Para sa Kapayapaan sa Sulu of the Departments of Agriculture and Trade and Industry, and Go Negosyo. More than 400 entrepreneurs, advocates, mentors and government officials joined the celebration of inclusive growth. In line with Go Negosyo's Kapatid Angat Lahat program, Negosyo Para sa Kapayapaan sa Sulu encouraged big brother companies to help and contribute in building an active socio-economic environment in Sulu. Many corporations and entrepreneurs have pledged their support in the plans of development in Sulu. In photo are (second row, from left) Merly Cruz of Go Negosyo, Robina Gokongwei-Pe of Robinsons Supermarket, Marissa Concepcion, Tony Meloto of Gawad Kalinga, George Barcelon of the Philippine Chamber of Commerce and Industry, Michael Tan of the LT Group and Asia Brewery Corp., Manny Osmena of the Manny O. Group, Luis Oquinena of Gawad Kalinga, Mike Toledo of MVP Group of Companies Media Bureau, Joseph Chua of Macroasia Corp., Babe Romualdez of Stargate Media Corp., Sammy Uy of Davao Import Distributors Inc., Alfredo Yao of Zesto Corp. and William Belo of Wilcon Depot.(1st row, from left) Manny Pangilinan of the MVP Group, Teresita Sy-Coson of SM Investments Corp., Peace Process Secretary Jess Dureza, Agriculture Secretary Manny Piñol, presidential adviser Joey Concepcion, President Rodrigo Duterte, former president Gloria Macapagal-Arroyo, Trade and Industry Secretary Ramon Lopez, Datu Shah Bandar Abdusakur Tan, Gov. Abdusakur Tan II of Sulu, Ginggay Hontivero and Henry Lim Bon Liong of SL Agritech Corp.
The Gokongwei Group of Companies led by Universal Robina Corporation (URC) and Robinsons Supermarket have pledged its support to President Rodrigo Duterte's initiative to help the province of Sulu attain peace and socio-economic development thru sustainable economic activities, livelihood programs and infrastructure development.
Launching the private sector-government partnership program called Negosyo Para sa Kapayapaan sa Sulu spearheaded by Go Negosyo of Presidential Adviser on Entrepreneurship Joey Concepcion, a Christmas town hall meeting was held recently in Malacañang where top businessmen and business groups have been invited by the President to participate in a multi sectoral program that aims to complement the government's effort in rehabilitating and improving the lives of the people of Sulu which has long been saddled by war and poverty.
As the Gokongwei Group's contribution to the monumental task of rebuilding the once thriving and promising province, food and beverage company URC have pledged to support the local coffee farmers of Sulu by placing an initial order of 30 metric tons of their high grade local coffee variety that are being grown in the island's upland areas.
In addition, Robinsons Supermarket has joined other business groups in a program that will build houses in identified barangay communities that currently lack decent dwelling for its residents. The company has pledged its participation in this worthy project with Robina Gokongwei-Pe, president & COO of Robinsons Supermarket representing the Gokongwei conglomerate at the ceremonial event held at Heroes Hall.
"As a company who is committed to make every Filipino life better, we laud efforts such as this initiative of providing adequate housing for the citizens of Sulu. This certainly deserves our wholehearted support, "said Gokongwei-Pe.
A major pillar of the Sulu project aims to get the backing of big business entities to support the local coffee farmers' cooperative in the province called People's Alliance for Progress Multipurpose Cooperative headed by Princess Kumala "Lala" Elardo, a Tausug princess and an entrepreneur who sells the popular premium local coffee brand Royal Coffee.
Princess Lala said promoting peace in Sulu means providing decent work and employment for people living in the province. "By supporting and growing the local coffee farming community this will translate into opportunities for rebels to eventually be convinced and be enticed to lay down their weapons and live a peaceful life by becoming a productive part of the emerging coffee farming industry."
This modest attempt of providing the much-needed boost to the Sulu coffee industry by the country's biggest food and beverage company with powerful presence throughout the PAN-ASEAN region, augurs well with URC's rich heritage and legacy as a trailblazing and pioneering business venture founded by entrepreneur and billionaire philanthropist John Gokongwei Jr. In 1956, market leader URC blazed many a trail in the coffee business by pioneering many firsts such as the first locally-manufactured coffee blend Blend 45, the first concentrated coffee Great Taste and the complete coffee mix Great Taste 3-in-1, among others.
Now in partnership with the Sulu coffee farmers' cooperative, URC will be purchasing substantial amounts of coffee beans from Progress Multipurpose Cooperative to be developed into a future product offering that will be made available in the market.
URC Executive Vice-President and Managing Director Nilo S. Mapa said the company is both privileged and honored to be invited to take part in this groundbreaking initiative of the government that will help jumpstart business activities to stimulate economic growth and bring peace and prosperity in Sulu.
"In the same vein that we have made great strides with URC's success in the commercial coffee brand business, we too are hopeful and optimistic that this initiative will bring about a new kind of economic revolution for the people of Sulu as sparked by the rebirth of a thriving local coffee industry," said Mapa.
Coffee in the region is considered as one of the high valued crop that has potential to contribute in the acceleration of the region's economic growth. Princess Lala said Mindanao is the biggest producer of coffee, accounting for 75 percent of Philippine production. Sulu alone she said produces around 7,300 metric tons annually with robusta accounting for about 70% of what is cultivated, while 30% are liberica, excelsa and others.
She added that Sulu in fact was once known as the producer of the best coffee beans in the country, if not for the armed conflict in the area that made it lag behind in production. She said there are around 1,000 hectares of idle lands in Sulu, of which 300 hectares was planted to coffee. The area has an ideal climatic condition, fertile soil, has large tracts of available land for cultivation and an ample supply of human resource, thus making it ideal for a coffee industry to thrive. #
South Star Drug collaboration with Unilab on differently-abled People
Transforming Lives Through Opportunity
'We Look at Potential First. Their Disability Comes Second'
One company has begun a hiring program for people with disabilities, and it is already seeing the rewards.
Our country still has a long way to go in providing a reliable support system to employ people with disabilities (PWDs). The good news is some private companies and organizations are making efforts to cross barriers.
Last December 2016, Southstar Drug collaborated with Unilab Foundation's Project Inclusion and launched its PWD hiring program. Helped by Unilab Foundation's training, the PWDs were treated like any potential candidate for hire; yes, there are caveats, but the decision-making process is almost the same as hiring your typical employee.
"The problem right now in our society is we look at the disability first and nothing beyond that. But we look at their potential and expertise first, and their disability just comes second," says Michael Sabino, HR and admin division manager of Southstar Drug. "Kasi kapag pinilit mo silang gawin ang isang bagay and hindi 'yun ang kanyang expertise, the chances are higher it will be a failed effort. But if you can identify their strengths and their weaknesses, mapapag-trabaho mo siya one hundred percent."
Once hired, the PWDs enter at probationary level, a status that can change to regular employment if they pass the evaluation process. To date, there are 24 PWD employees with five assigned to the head office and the rest are in operations.
At the Maybunga, Pasig branch of Southstar Drug, one of the PWD hires is Sara Ungson (above, far right), a 36-year-old with Down syndrome who easily remembers loyal customers. With a big smile, she has her custom greeting down pat after she finishes bagging items: "Salamat po! Babalik po kayo ulit, ha?"
The presence of PWDs at the drug stores has made a positive impact on customers. After all, when you go to a drug store, it's not usually a happy occasion -- a loved one is likely sick, or his health is in need of attention. But Michael and Christine Tueres, the drugstore chain's deputy general manager, found that employing PWDs has had an uplifting effect.
Michael puts it this way, ''Nakakalma sila when they see that a PWD inside the store is serving them."
Sara, for example, is a hugger, and she is super sweet on her fellow employees. Southstar management has found that her influence has rubbed off a little on her co-workers. Her branch has improved its customer service, and Christine says they have more empathy for the customers now. Both Michael and Christine agree that PWDs have taught their co-workers patience, understanding, and open-mindedness, just like how PWDs have taught their parents.
"When she came into our lives, humaba ang pasensiya ko," shares Bang Palma-Reyes, mother of Clara (above), a 22-year-old with Down syndrome who works for Southstar Drug's Marikina Riverbanks branch. "Siya ang nagturo sa amin how to be more caring, how to be more patient, how to be more understanding, not only of differently-abled people but all people, in general."
Southstar Drug employees, who received awareness training and orientation from Unilab Foundation, have welcomed the program with open arms. "I told them that they didn't have to give these new hires special treatment (as part of their initiative to give equal chances to PWDs like any other employee). But they do become excited to help the PWDs out," says Michael.
The employees have quickly discovered, however, that their help, well, it's not often needed. As Michael points, these differently-abled individuals bring in unique skill sets.
As an example, Michael shares the story of Ryan Poblete (above), one of their employees with autism who works in the HR department. "He calls himself the filing manager. Hindi mo siya maiistorbo sa filing. He will not discuss how he organizes the files, but you will observe that once he goes inside the filing room, he will immediately know what to do."
When Ryan first came in January, HR had two years' worth of backlog files. Two months later, Michael was astounded to learn that Ryan was already organizing this year's files! "Ang gagaling nila," he says.
"We trust them with confidential files," adds Christine. "They remember the tiniest detail."
The paperwork Brian Julian Borleo (above) deals with on a daily basis is intimidating for any new employee. But not only does he not lose any important files, he has figured it out where and to whom to give these files in a short amount of time. He knows the people in different departments so well that his supervisor can entrust him to answer the phone and transfer the person on the other end of the line to the right department. That's amazing when many with special needs find talking to people difficult.
"You should never underestimate a special needs child. Kasi hindi mo alam, naiitindihan ka pala niya," shares Sara's mother, Ceny Ungson. "[Southstar's program] is an answered prayer because any parent's dream is for their children to be productive in society ultimately. "Nade-develop na yung pagiging independent [ni Sara]; she is relatively high-functioning. Our wish is that mag-level up pa 'yung skills niya."
"We are happy that we are given this chance. That it's not a charity case and that our daughter works as an employee," says Bang. "We're all seeing the proverbial light at the end of the tunnel, not only for Clara but the rest of the young group of kids like her. My heart is so full."
While Southstar's program is still relatively new and they are only employing PWDs in their Manila branches, for now, the drug store chain is hoping for the program to be successful so that they can expand employment nationwide.
"It will not stop here, it will go beyond," says Michael. "We are hoping and pushing forward so that we can create opportunities for all PWDs out of this project."
We're excited to let these differently-abled folks amaze us with what they can do.
Article by K. Mejia, SmartParenting.com.ph
Images by Paul Del Rosario
(Originally published by Smart Parenting in http://www.smartparenting.com.ph/life/inspiration/potential-first-disability-comes-second-a1588-20170328-lfrm)
Robinsons Supermarket joins Go Negosyo
and DA to support local onion farmers
Supermarket chain buys onions direct from local farmers
In support of the government and Go Negosyo initiative to promote inclusive business, Robinsons Supermarket has placed an initial order of 5,000 kilos of onions from local farmers which are currently being sold initially in 35 branches in Metro Manila of the supermarket chain.
The initial order is part of Robinsons Supermarket commitment to support the undertaking that will assure local farmers better access to its wide distribution network anchored on the strength of the supermarket chain's more than a hundred branches scattered across the country.
Thru this joint public-private sector partnership, as championed by Agriculture Secretary Manny Piñol and Presidential Adviser on Economic Enterprise and Go Negosyo founder Joey Concepcion for big businesses to support local onion farmers, Robinsons Supermarket is helping the onion farmers of Nueva Ecija to have their products made widely available in the fresh produce section of the supermarket. This is all made possible with the retail chain now directly sourcing onions from the farmers themselves.
"By making these agriculture products available in our supermarket, we encourage our customers to buy homegrown produce and this will certainly bring about a boost of support for our local farmers," says Robina Gokongwei-Pe, President and COO of Robinsons Supermarket.
Gokongwei-Pe added that "As a company borne out of a pioneering entrepreneurial spirit, we are happy to provide the impetus to help grow local business enterprises. This is just our little own contribution towards nation-building."
Jody S. Gadia, Robinsons Supermarket General Manager, represented the company in a special meeting called for by Agriculture Secretary Manny Piñol with supermarket chain owners and executives last November 30, 2016.
Secretary Piñol disclosed a series of measures to strengthen and protect the local onion growing industry, including a commitment to provide government financing for a marketing agreement between local onion farmers and big supermarket and restaurant chains and a series of steps to improve the local farmers' competitiveness.
Go Negosyo head Joey Concepcion was instrumental in putting together the crucial agreement that finalized the deal for big supermarket and restaurant chains to buy direct from local onion producers.
Robinsons Supermarket, the supermarket of choice for fresh and healthy food, is a subsidiary of Robinsons Retail Holdings Inc. (RRHI), the second largest multi-channel retailer in the Philippines. It was established in 1985 as the first major retailer to promote health and wellness. It commits to bring together healthy selections and affordable prices in a refreshingly clean and organized shopping destination, a bold lifelong commitment to educate and empower its customers to make healthy choices. To date Robinsons Supermarket has over 140 stores nationwide and still growing.
BUY HOMEGROWN produce and support our local farmers. Local onions are now available at Robinsons Supermarket.
The most powerful tropical cyclone of the year, Typhoon Yolanda (international name: Haiyan), hit the Philippines on November 8, 2013. It barreled through most of the Visayas region, leaving a trail of devastation in its wake.
As per official reports, Typhoon Yolanda affected over 16 million people. It also destroyed and damaged about 1.1 million houses, thereby displacing around 4.1 million people. Hardest hit was Eastern Visayas, especially Tacloban City.
Besides the loss of lives and homes, livelihoods or businesses ceased operations for a time. Unlike other stores in the Visayas region where most were able to open a day after the typhoon hit, the same cannot be said for Tacloban stores. Like the city, Robinsons Retail Holdings, Inc.'s stores in Robinsons Place Tacloban mall were severely damaged.
Reopening the Tacloban stores at the earliest possible time was a Herculean task the Group was faced with. Despite the many problems, the Group was able to open its doors six weeks after Yolanda struck, or on December 19, 2013, just in time for Christmas. Robinsons Retail ensured that despite the expensive operating costs incurred (high fuel cost of running the generator, cost of transportation of merchandise, and so forth), none of these added costs would be passed on to customers. All goods were sold at their original prices, a way for the group to give back to the city's loyal patronage.
The first day was greeted with a long line of customers, who were excited and relieved to finally have access to basic necessities. Robinsons Retail was the first retailer in Tacloban to open after the onslaught of super Typhoon Yolanda.
Power was restored on January 1, 2014, allowing the improvement in merchandise mix to include the sale of frozen products in Robinsons Supermarket. This has also allowed Robinsons Place Tacloban mall to go full blast in its rehabilitation, with expected relaunch within the first half of 2014.
Robinsons Retail holds an annual One Love A Day reach out program where each business unit sponsors a charity of its choice. This event focuses on engaging Robinsons Retail's employees to participate not only to spread social awareness but also to personally get involved in sharing love, monetary and in-kind donations, and other related support to the less fortunate during the Christmas season.
One of the partners of Robinsons Supermarket is World Vision - a Christian humanitarian organization dedicated to less-than privileged communities. Percentage of sales from cause-related marketing programs, e.g. Lunchbox of Hope, Ice Cream Festival, Christmas Basket, and others are donated to World Vision's child sponsorship program.
Since the realization of the partnership in 2009 with 15 sponsored children, Robinsons Supermarket and its partners now support 115 kids from two communities.
Robinsons Supermarket and its partners also launched the Living Wellness Caravan which hopes to educate sponsored kids and their parents about proper health and hygiene practices, good nutrition and cleanliness at home.
Since 2010, Robinsons Department Store has been supporting Right Start Foundation in some of its major projects that benefit underprivileged children. It contributes to the foundation's after-school center through provisions and supplies and also supports the foundation's feeding program. Last Christmas season, Robinsons Department Store hosted an afternoon of fun and games to give joy to underprivileged children.
Answering the Cry of the Poor (ANCOP), the social dimension of Couples for Christ (CFC) in the Philippines, is the chosen beneficiary of Handyman for its 2013 goodwill program. Handyman supports ANCOP's advocacy in enabling people from poor communities to own decent homes while putting focus on building strong models and Christ-centered neighborhoods.
To further assist them in their current project in the CFC-ANCOP Anvaya Village along Visayas Avenue in Quezon City, Handyman employees eagerly volunteered a day to participate in painting houses. Aside from helping out in painting, Handyman, with the support of its trade partners, was able to donate useful home items such as paints, paint brushes, ladders and paint thinners to provide assistance in the completion of another batch of well-maintained, Christ-centered homes.
Now on its fifth year of partnership with Mano Amiga, Handyman employees treated the students and faculty of Mano Amiga to a morning of gifts, games and goodies. Handyman also turned over some appliances and school supplies for the school's future use.
True Value has been regularly supporting Hands On Manila's Servathon, an annual day of community service where corporate groups work together in providing assistance to various sectors and communities of Metro Manila simultaneously in half a day.
Last 2013, Servathon's chosen cause was doing makeover projects for local public schools. True Value chose to do a painting and decoration project at Dr. Celedonio A. Salvador's Social Hall. 30 volunteers from True Value cleaned, repainted and decorated the room with Christmas ornaments. True Value also donated some painting materials and accessories to the said school.
In the same year, True Value donated several gallons of Painter's Select Exterior Paint and paint primer to Play Pilipinas, a member of the International Play Association (IPA) and UNICEF. IPA is a social enterprise that promotes, enriches and cultivates the benefit of play at home, in school and communities. The project is a 200 square meter playground at Barangay Kasiglahan, Area 1-C San Jose, Montalban, Rizal.
Ministop has been sponsoring nonprofit organizations and institutions focusing on children's welfare such as Precious Heritage Children's Home and Gentle Hands, Inc. in the past two years.
Ministop Officers spent a day interacting with underprivileged children in orphanages through games and group activities. Ministop Ready-to- Eat meals were also given to the children and their mentors/caregivers. The institution was also given various food and non food grocery products to help in their daily needs.
Robinsons Appliances chose Cancer Warriors Foundation (CWF) as the beneficiary for the One Love A Day program - the second time this 2013. The program aims to support the healing and recovery of the child patients by giving them a short rest from their battle with cancer.
The children, with their parents and guardians, were treated to a day of fun and activities at Tom's World in Robinsons Galleria with games, prizes, a magic show and kiddie rides that lifted their spirits.
The support was also aimed towards Cancer Warriors Foundation's Bigay Buhay campaign by providing appliances such as LED TV sets with DVD players, refrigerators and cooling equipment to be used for the CWF satellite offices and clinics.
Toys "R" Us, in cooperation with Walt Disney Philippines, held a special block screening of Walt Disney's Planes as an early Christmas treat for the differently-abled children of Leonard Cheshire Disability Philippines Foundation Inc. The block screening was held at Robinsons Galleria Movieworld.
In 2013, Daiso Japan, through the Philippine Association for Hydrocephalus Victims, Inc. (PAHVI) shared a joyous Christmas with the 23 children under their care. Employees of Daiso Japan visited a neighborhood, where some of the patients reside, to personally distribute Christmas gifts and heartwarming smiles.
In previous years, Daiso Japan has also partnered with several organizations like AFP Educational Benefit System Office, Children's Hour, Give a Life Foundation and Child Haus to bring resources and cash donations to help the underprivileged sick.